Terms & Conditions



1.1 The definitions in this clause apply in the terms and conditions set out in this document:

The Security Deposit: shall mean the vehicle security deposit of £750 + processing fee.

Terms: the terms and conditions set out in this document.

Vehicle: means Rosie the Camper, VW camper 1971 Registration VPL608K

The Vehicle Rental Agreement: shall mean the document and walk around video which must be signed on collection and drop-off.

We or Us: shall mean Rosie the Camper.


2.1 This is our contract. Please read, ask if you have questions and sign to be bound by these terms.

2.2 Once we have received your Order and the Booking Deposit we will send you a Hire Confirmation. The balance of our charges will be due 30 days prior to hire date and the Security Deposit will be taken on collection and subject to the these Terms, refunded 5 working days after safe return of the van. If the van is not returned/returned with fault or missing items you will be charged from your deposit and be fully liable.

2.3 If the date for hire requested in your Order is for a date within 31 days from date of Order then payment for hire will be required in full.

2.4 We have the right to revise and amend these Terms if required. You will be bound by the terms you agreed to on payment.


3.1 If you cancel your pre-paid reservation within 24 hours of placing the booking We will issue a full refund. If you cancel your reservation more than 24 hours from time of making the booking, or do not attend to collect the vehicle, no refund will be made. All bookings cancelled less than 48 hours from the pick up date and time are non refundable.

3.2 Refunds. If our vehicle has a mechanical problem which means that it will be unavailable for  you before or during your hire we will refund you per day of the rental agreement you are without a vehicle. We do our best to ensure the vehicle is kept in good condition but it is a 1971 model and you need to be aware of the risk of faults. We will give you as much notice as we are able to in this eventuality. We have a breakdown policy included in the cost which gives you a car for 24 hours.

3.3 In the event of 3.2 occurring we unfortunately do not have another van and therefore we cannot guarantee a replacement can be arranged for you although we will do our best. We are not obliged to pay any compensation for your holiday/wedding/event.


4.1 You will return the Vehicle in a clean condition and in sound working order with a full tank of fuel. You will be charged £3 per litre to refill the tank if it is not full upon return. You may be charged valet fees if the vehicle needs extra cleaning.

4.2 You need to allow 1 hour for the collection of the vehicle with the owner and to do the joint vehicle check, collect documents and sign the rental agreement.

4.3 Since the times for collecting and returning motor homes are carefully planned, please return your motor home on time. A penalty of £25-per hour is payable for time between expiry of the rent agreement and the return of your vehicle. Should the late return of the vehicle make us liable for extra costs (e.g. compensation for the next hirer), we reserve the right to pass on these costs to you. Please contact us if you are due to be late dropping off.

4.4 No refund will be made if the van is returned earlier than agreed.


5.1 The Vehicle must only be driven by you and any other driver named on the Rental Agreement.

5.2 You or any other authorised driver must not:

(i) use the Vehicle for hire or reward;

(ii) use the Vehicle for any illegal purpose;

(iii) use the Vehicle for racing, pacemaking, testing the Vehicle reliability and speed or teaching someone to drive;

(iv) breach the Highway Code or break any speed limits whilst driving the Vehicle but in any event the Vehicle must not be driven in excess of 55mph;

(v) use the Vehicle while under the influence of alcohol or drugs;

(vi) drive the Vehicle outside England, Scotland and Wales.

(vii) load the Vehicle beyond the manufacturer maximum weight recommendations and make sure that the load is secured safely;

(viii) use the Vehicle or allow it to be used off road or on roads unsuitable for the Vehicle;

(ix) drive in restricted areas including, but not limited to, airport service roads and associated areas;

(x) use the Vehicle for driver training activities; or

(xi) drive the Vehicle with the roof or sunlight elevated

(xii) must not smoke in or near the vehicle or the awning. There is a £250 charge in case smoking is suspected.

(xiii) drive with gas connected

(xiv) use gas while under the influence of alcohol or drugs due to the risk of fire

(xv) carry more than 4 people

(xvi) allow anyone more than 4 stone in each hammock

5.3 You or any other authorised driver must:

i) look after the Vehicle and the keys to the vehicle.

ii) always lock the Vehicle when you are not using it.

iii) always protect the Vehicle and awning against bad weather which can cause damage.

iv) always make sure that you use unleaded fuel.

v) let us know as soon as you become aware of a fault in the Vehicle.

vi) pay for reasonable costs of repair if we have to pay to return the Vehicle to its condition when the pre- hire inspection was carried out (you will be present for the walk around video internal and external. There will be a charge for ANY damage or loss to the van, and for ANY damage  or loss to the equipment provided for the hire.

vii) ensure the water tank is kept topped up to prevent damage to the pump.

viii) pay for any notices/fines/charges put to you and we will be notified of these. If we receive notification we will forward these to you to pay in the stated time.

ix) be responsible for any damage to the Vehicle caused by hitting low-level objects, such as bridges or low branches.


6.1 Rosie the Camper has fully comprehensive insurance which is included in your hire charge.

6.2 Hirers are encouraged to take out their own holiday insurance in addition.

6.3 We reserve the right to obtain pre-approval of any amount up to the insurance excess against the driver’s or hirer’s credit card.

6.4 Drivers must be between 23 and 75 years of age.

6.5 Drivers need to have held a full driving license for more than 2 years.

6.6 Copies of the driving license with current address, 2 x recent (last 3 months) utility bills (current address on) and valid passport must be given to the owner either on payment of the initial deposit or up until before the start of the hire by email to hello@rosiethecamper.co.uk. Please see our privacy policy for your information.

6.7 Visitors from abroad must hold a current international driving license. There may be other fees associated.

6.8 There will usually be an insurance premium for drivers with points on their license. Points do not necessarily exclude you but we will need to discuss this with our insurer.


7.1 We agree to service the vehicle regularly and ensure it is up to date with MOT, tax and has fully comprehensive insurance.

7.2 We have a mechanic who will check the vehicles regularly and we will act upon any fault we are aware of.

7.3 We have had the gas safety certified.

7.4 We will supply you with a user manual to help with any potential problems we are aware of with the van.

7.5 We will show you around the van on arrival and agree to give up to an hour explaining the use of the van.

7.6 We will take a live video of internal and external aspects of van before and after the hire in your presence for the sake of insurance.

7.7 We cannot be held responsible for faults with the van at any time. The vehicle is a 1971 model and is may break down. This is why we have a breakdown policy. We will do our best in the case of breakdown before or during your trip to find you another van but this may not always be possible. We are not obliged to compensate you but will offer a refund of any time for hire you will be owed.


8.1 Neither of us shall be responsible for losses that result from our failure to comply with these Terms including, but not limited to, losses that fall into the following categories:

(a) loss of income or revenue;

(b) loss of business;

(c) loss of anticipated savings;

(d) loss of data; or

(e) any waste of time.

8.2 This clause does not include or limit in any way our liability for:

(a) death or personal injury caused by our negligence; or

(b) fraud or fraudulent misrepresentation; or

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(d) losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or

(e) any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.


9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

9.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(a) strikes, lock-outs or other industrial action; or

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or

(e) impossibility of the use of public or private telecommunications networks.

9.3 Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.


10.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

10.2 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

10.3 These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts.